Shipping policy
Last updated: November 11, 2026
At Another Kind, every piece of furniture is carefully made, packed and prepared for its new home. Because our products are large furniture items, shipping works a little differently from standard parcel delivery. Here is everything you need to know.
Where we ship
We currently ship throughout the European Union, Switzerland, Norway and the United Kingdom.
If your country is not available at checkout, please contact us at info@anotherkind.dk and we will be happy to see whether we can arrange delivery.
Delivery time
Your order is delivered within 2–3 weeks, unless stated otherwise on the product page. Once your order has shipped, you will receive a tracking link to follow your delivery.
If you order during a pre-order period, the estimated delivery date is clearly shown before you buy.
Delivery times may vary due to customs procedures, holidays, weather or other circumstances beyond our control.
Shipping costs
Delivery is free within the EU and Switzerland.
Delivery to Norway and the UK is €240 for the AK Sleeper Sofa and €100 for the AK Table. If you order both together, delivery is €240.
Delivery method
Our furniture is delivered on a pallet by a professional freight carrier.
Delivery is curbside: the pallet is delivered to the entrance of your building or property. The carrier cannot carry the furniture inside your home.
We recommend having two people ready to carry the packages inside.
The delivery company will contact you before delivery to arrange a suitable date and time.
Package information
Your order arrives flat-packed for easier transport. The heaviest package weighs about 25 kg.
Assembly takes about 1 hour and you only need a screwdriver. Printed instructions and video assembly guides are included.
Customs and import fees
The price you pay at checkout is the final price. We take care of customs and any import fees, so you will not receive unexpected customs invoices or extra charges on delivery. If there is ever a country-specific exception, we will tell you clearly before you complete your purchase.
Damaged packages
Please inspect your delivery when it arrives. If the packaging looks damaged, please:
- Take photos before opening the packages.
- Note any visible damage with the driver, if possible.
- Contact us within 48 hours of delivery at info@anotherkind.dk with your order number and photos of the damage.
We will work with you to resolve the issue as quickly as possible.
Missing items
Every order is carefully packed and checked before shipping. If you think something is missing, please contact us within 48 hours of delivery. Smaller parts are sometimes packed inside larger boxes.
Incorrect address
Please check that your shipping address and contact details are correct before placing your order. If an order is returned because the address was incorrect or delivery could not be completed, extra shipping costs for redelivery may apply.
Questions
If you have any questions about shipping or delivery, we are always happy to help: info@anotherkind.dk